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Frequently Asked Questions
- Q: What size is the Matrix Brass Off Color Depositing Hair Mask? A: The hair mask is sixteen point nine fluid ounces. This size is ideal for multiple applications on color-treated hair.
- Q: What are the main ingredients in this hair mask? A: The hair mask contains highly pigmented blue-violet tones. These tones are designed to neutralize brassy and orange tones on lightened hair.
- Q: Is the packaging for the hair mask consistent? A: No, the packaging may vary. This means you might see different designs, but the product formula remains the same.
- Q: How do I apply the Matrix Brass Off Hair Mask? A: To use the mask, apply it generously to clean, damp hair. Leave it on for five to ten minutes before rinsing thoroughly to achieve optimal results.
- Q: Can I use this mask on all hair types? A: Yes, it is suitable for all color-treated hair types. The mask works particularly well for those with lightened or highlighted hair.
- Q: Is this product safe for daily use? A: No, it is not recommended for daily use. Use it once a week for best results to avoid over-processing your hair.
- Q: How should I store the hair mask? A: Store the hair mask in a cool, dry place away from direct sunlight. Ensure the cap is tightly closed after each use to maintain its effectiveness.
- Q: Does the hair mask have a shelf life? A: Yes, the shelf life is typically two to three years if unopened. Once opened, it's best to use it within one year for optimal results.
- Q: Can I mix this mask with other hair products? A: No, it is not advisable to mix this hair mask with other products. Using it alone ensures the best neutralizing results.
- Q: Is this hair mask suitable for sensitive scalps? A: Yes, the hair mask is formulated to be gentle. However, if you have specific sensitivities, do a patch test before full application.
- Q: How does this mask compare to regular conditioners? A: This mask is more concentrated than regular conditioners, providing intense hydration and neutralization for brassy tones.
- Q: What is the best way to remove excess product from my hair? A: Rinse thoroughly with warm water to remove excess product from your hair. Follow up with a conditioner if needed.
- Q: How often can I use the Matrix Brass Off Hair Mask? A: You can use it once a week. This frequency helps maintain color vibrancy while preventing brassiness.
- Q: What if the product arrives damaged? A: If the product arrives damaged, contact customer support for a return or replacement. Always check your package upon delivery.
- Q: Does this hair mask help with breakage? A: Yes, it helps reduce breakage by up to ten times when used as part of a complete care system with shampoo and conditioner.
- Q: Is this product tested on animals? A: No, MATRIX is committed to cruelty-free practices and does not test on animals.

