Our Commitment

At Feelforever21, your satisfaction is our priority. If something goes wrong with your order, we aim to make the return and refund process simple and hassle-free.

Order Cancellation Policy

Cancellation requests will be accepted within 2 hours of placing the order.

After this period, we cannot guarantee cancellation, as the order may already be in processing or dispatched. In such cases, additional charges may apply for any attempt to intercept, halt, or return the shipment.

If the order has shipped, it will fall under our standard Return & Refund Policy.

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Conditions of Return

We accept returns under the following conditions:

• Damaged or defective products – eligible for return or replacement.

• Incorrect or mismatched items – wrong item, size, or color will be rectified.

• Return timeframe – items must be returned within 15 days of delivery.

• Return Authorization (RA) – required for all returns.

  • Request via support@feelforever21.com

  • Returns without an RA number will not be processed.

• Condition – products must be in original packaging with accessories, documentation, and promotional materials.

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Return Process

1. Request RA number – Contact support with your order number and reason for return.

2. Package securely – Use original packaging, include manuals/tags.

3. Ship back – Use the address provided in RA instructions.

   • Customer pays return shipping unless the item is defective or incorrect.

   • Use a trackable service to avoid issues.

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Refund Criteria

• Items must be undamaged and complete.

• 25% restocking fee applies for non-defective returns.

• Items with signs of misuse, tampering, or missing components may not be eligible.

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Refund Options & Timeline

• Refunds issued to the original payment method (credit card, PayPal, etc.).

• Processing may take up to 15 business days after inspection.

• Partial refunds or credits may be issued at our discretion.

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Replacements & Partial Credits

• Defective or damaged items → replaced once returned and verified.

• Partial credits may apply if full replacement isn’t feasible.

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Exceptions & Non-Refundable Items

• Perishable goods (short shelf-life).

• Personal care & hygiene items (opened/used).

• Gift cards.

• Custom or made-to-order products.

• Unsaleable condition items (used, damaged, incomplete).

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Damaged in Transit

• Contact us immediately with photos of product + packaging.

• We’ll work with the carrier and arrange replacement/refund.

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Customer Support

• Email: support@feelforever21.com

• Phone: +1 (281) 738-1060