At feelforever21, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to make returns and refunds as simple and hassle-free as possible. Whether it’s a damaged product, a mismatched item, or simply a change of mind (subject to conditions), our refund policy is designed to provide clarity and confidence for your shopping experience.

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1. Conditions of Return

We accept returns under the following conditions:

• Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a return or replacement.

• Incorrect or Mismatched Items: If you receive the wrong item, size, or color, we will rectify the issue.

• Return Timeframe: Items must be returned within 15 days of the original delivery date.

• All returns require a valid Return Authorization (RA) number.

• RA numbers can be obtained by contacting our customer support team.

• The RA number expires 7 days after being issued.

• Items returned without an RA number will not be processed.

Note: All items must be returned in their original packaging, along with any accessories, documentation, or promotional materials included.

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2. Return Process

To initiate a return, please follow these simple steps:

• Contact Customer Support:
  Email us at support@feelforever21.com or call us at +1 (281) 738-1060 to request an RA number.
  Provide your order number, details of the item(s) being returned, and the reason for return.

• Package the Product:
  Ensure the product is securely packaged using the original manufacturer's packaging, and include all original accessories, manuals, and tags to prevent any damage during transit.

• Ship the Product:
  Ship the product to the return address specified in your RA instructions.
  Customers are responsible for return shipping costs unless the item is defective or incorrect.
  We recommend using a trackable shipping service to ensure your return reaches us safely.

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3. Refund Criteria

Refunds are issued under the following criteria:

• Condition of Items:
  Items must be free from damage not caused during transit.
  Returned items should include all original packaging and components.
  A 25% restocking fee will be charged for items returned without defects, damage, or mismatches.
  Items that show signs of abuse, tampering, or have missing components may not be eligible for a refund.

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4. Refund Options and Timeline

• Refund Method:
  Refunds will be issued in the original form of payment (e.g., credit card, PayPal).

• Processing Time:
  It may take up to 15 business days to process your return and issue a refund after the returned item is received and inspected.
  feelforever21 may issue a partial refund or credit at its discretion for items with minor damage or incomplete components.

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5. Replacements and Partial Credits

• Defective or Damaged Items:
  Defective or damaged items will be replaced with an identical product.
  Replacement orders are processed once the returned item is received and verified.

• Partial Credit:
  Partial credit may be issued for damaged units when a full replacement is not feasible.
  Note: Replacement items are not eligible for additional credits or refunds.

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6. Exceptions and Non-Refundable Items

Certain items cannot be returned or refunded, including:

• Perishable Goods:
  Products with limited shelf life, such as certain skincare or food-grade items.

• Personal Care and Hygiene Products:
  Opened or used cosmetics, beauty tools, or hygiene items.

• Gift Cards:
  Non-refundable under all circumstances.

• Custom or Made-to-Order Products:
  Items specifically tailored to your requirements.

• Unsaleable Condition:
  Items returned in a damaged, used, or unsaleable condition.

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7. What If My Product Is Damaged During Transit?

If your product is damaged during shipping, please contact us immediately.

• Provide photos of the damaged product and packaging to assist with your claim.

• We will work with the carrier to resolve the issue and offer a replacement or refund.

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8. Customer Support and Contact Information

If you have any questions or need assistance with the return process, our customer support team is here to help:

• Email: support@feelforever21.com

• Phone: +1 (281) 738-1060

We encourage you to reach out to us for any concerns, and we’ll do our best to provide a solution promptly.